The fallout from the ABC 7.30 one-sided reports has seen staff from villages featured subjected to emotional abuse and hatred from anonymous callers.
Geoffrey Reeve, CEO of Pinnacle Living, said the business offered mental health support to all staff as one member sought help.
"Many others have received rude or just nasty commentary. Like the card we received yesterday,” he said.
Pinnacle Living, a family-owned business which operates three retirement villages in Victoria, was in the second episode devoted to what ABC described as "the scandal plagued retirement village sector" in which a resident Maurine Moore was told by a special resolution of the residents committee she was not allowed to smoke in the village.
When Maurine continued to smoke, the residents committee kept going to management, who eventually threatened Maurine with eviction for continually and repeatably breaking the residents' special resolution.
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