Darren Gossling, Founder and Managing Partner of Rohling International, an independent consultancy specialising in aged care, disability, healthcare, and Government services, advises its clients on technology solutions and manages implementation and configuration.
Darren says there are four components to a successful roll out of a technology strategy: customer experience, business processes, risk and governance, and workforce and culture.
To find out what he sees as the essential steps on the roadmap, subscribe to our digital magazine, SATURDAY.
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Opinion
Damned if you do, damned if you don’t: aged care on a collision course with care minutes
With just 12 months until care minutes are linked with funding, residential aged care providers are facing a lose-lose scenario: lose funding if they understaff but fail to be compensated if they exceed targets, says Shalain Singh, Managing Director and CEO of Arrow Advisory Group.
