With Aveo owner Brookfield hoping to sell the retirement village operator for $3+ billion later this year, the leading provider of retirement villages has been upgrading its portfolio infrastructure, improving sustainability measures, and incorporating modern interior design to meet evolving consumer demands.
In addition, the four-year renovation of community centres has helped it achieve waiting lists and record-low vacancy levels at the majority of its 67 communities.
The enhancement of a resident’s experience and future-proofing community assets saw Aveo achieve an impressive Net Promoter Score (NPS) of 57 across Aveo communities and an NPS of 75 for its home care services. It also won the CSIA Customer Service Organisation of the Year Award.
“We recognise that Aveo communities must evolve to remain relevant to the changing needs and tastes of the market,” Chief Executive Officer Tony Randello said. “Our vision was to create beautiful, experience-driven community hubs that not only serve as the social and lifestyle centres for residents but also attract new people to each community.
“Resident referrals are strong, as is the number of team members who proudly refer friends or family members to explore Aveo communities. This satisfaction is reflected in our business results – we have experienced strong price growth and have achieved between 1400 and 1500 sales per annum for the past three years.”
Aveo has construction underway for more new homes at Bella Vista Haven in Norwest Sydney, Shortland Waters in Newcastle and Sunset Palms at the Sunshine Coast.
Browse Aveo’s retirement villages on the #1 listings website villages.com.au
