Darren Gossling, Founder and Managing Partner of Rohling International, an independent consultancy specialising in aged care, disability, healthcare, and Government services, advises its clients on technology solutions and manages implementation and configuration.
Darren says there are four components to a successful roll out of a technology strategy: customer experience, business processes, risk and governance, and workforce and culture.
To find out what he sees as the essential steps on the roadmap, subscribe to our digital magazine, SATURDAY.
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Editorial
Only in SATURDAY: how seven CEOs brought their organisations back from the brink
The introduction of the Australian National Aged Care Classification (AN-ACC) in 2022 was lauded as a gamechanger for the sector – two years on, the reality is very different. While many operators are benefiting from the increasing AN-ACC price...