NSW aged care provider Scalabrini is piloting a new ‘Social Hub’ service that is proving social connection is the key to providing older people with a purpose – and delivering services that the future customer wants.

The Not For Profit’s ‘Scalabrini Social Hub’ trial has shown that the real problem facing older people living at home is loneliness – and operators should be strategising now on how to service this need or face disruption, according to CEO Richard de Haast.