The new Program is set to hit providers’ cash flows hard from 1 July 2025 – you need to prepare your systems now for this new world.

In the past, operators have been able to rely on Package management fees to cover their costs even if they lost money on service delivery.

This system is no more – it is now ‘no service, no cash in’.

Support at Home will see the sector shift to an activity-based funding model, where payment is tied to services delivered, not fixed management fees.

With the 15% Package management fee gone, providers must replace thes