For the first time, the Retirement Village Residents Association in each state have come together to investigate if the allegations made by the TV broadcasts and the associated bombardment on ABC Radio and social media channels have any validity.
“Recent media reports have raised questions about the terms and conditions associated with living in a retirement village, and how well residents understood their contract before they moved in. Aspects such as exit (or deferred management) fees have been raised as one particular area of concern,” said Roger Pallant, Vice President NSW RVRA, on behalf of, and with approval of, all state RVRAs.
“The Retirement Village Residents Association (RVRA) in each state have combined forces to investigate the actual situation by asking the people, like you, who are living in retirement villages about their experience. We have created a survey which includes questions about why you shifted into your retirement village and how well you felt you understood the details of your contract when you signed it.”
“The survey should take you less than 10 minutes to complete. There are no right or wrong answers – we just want to hear about your experiences. The survey is completely anonymous, and you cannot be identified from your responses."
Click here to access the survey: RVRA National Survey 2024.
The Retirement Village Residents Association has already received 2.000 responses.
“The responses will be analysed by an independent expert data analyst and a final report prepared. This information will be used to better understand residents’ experiences when shifting into a retirement village,” added Roger.
“We believe this is an important initiative that will allow us to provide information at the national and state-by-state levels. The results will be made available to operators of retirement villages for them to review their current practices and make improvements if appropriate. The RVRAs will use the data to review the education and information services they provide to their members and to make recommendations for broader sector improvement.”
The final survey report will be available next month at www.rvra.org.au.
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