The Victorian multi-service charitable provider has contracted technology consultants Cognizant to modernise and integrate its fragmented IT systems, with the aim of improving the digital experience of workforce, clients, and families.
Cognizant head of Asia Pacific and Japan
Cognizant will implement a single integrated platform, employing Salesforce and Workday software and increasing the use of data, analytics and Artificial Intelligence (AI), across mecwacare's full range of services.
CEO mecwacare
“This ambitious project underscores mecwacare’s commitment to creating a client and workforce experience that builds on our 65-year heritage and enables us to respond to the changing needs of those we serve as an industry,” said Anne McCormack, CEO of mecwacare.
“We believe that by embracing digital transformation, we will gain the data and insights to enable us to deliver even more outstanding and personalised care, better understand the journey of our clients, improve the training and work experience for our staff, and enhance our overall operational effectiveness."
“This collaboration is a testament to mecwacare's commitment to addressing the growing needs of their clients and families,” said Cognizant head of Asia Pacific and Japan, Jane Livesey.
