Staged in every capital city finishing in Sydney last Thursday (pictured), the DCM Institute achieved another record attendance. 

The day looked at why ‘everyone is in sales’ as a workshop that explored the customer journey, the legal requirements on operators during the sales process, and the art of selling. It explored handling difficult conversations – a skillset any professional needs to keep working on. 

"What was exciting to see was the number of professionals in attendance, proving that the most important people in our sector are hungry for development and networking,” James Wiltshire, DCM Institute Executive Director, said. 

The expert speakers who gave their time to support the front line Managers were:  

• Rosemary Southgate from Russell Kennedy 

• Anne Lewis from VMCH 

• Leanne Zannoni from Keyton 

• Courtney Di Gregorio from Keyton 

• Lynn Bailey from Uniting 

• Vanessa McKenzie from Catholic Healthcare 

• David McElhone from MinterEllison 

• Jonathan Chow from MinterEllison 

• John Burgess from Vision Lifestyle Projects 

• Sue Nelson from RetireAustralia 

• Louise Beerden from Keyton 

• Lucy Dakin from MinterEllison 

• Paul McAlpine from RetireAustralia 

• Chelsea Follett from Aveo

• Lee Story from Aveo 

Australia's largest professional development program for Village and Community Managers and Head office staff: DCM Institute. Click HERE for more