Not For Profit integrated health care organisation Calvary Health Care has selected Customer Relationship Management (CRM) platform Salesforce to develop technology to provide a seamless healthcare experience for clients, residents, patients, and staff.

Calvary will initially use the cloud-based application for home care services, and will then extend it to residential aged care and hospital services across Australia over the next five years. The platform will provide staff with real-time knowledge about their clients’ needs, allowing staff to respond to changes with agility.

It is expected to take about a year to develop and implement the platform.

“Calvary as a business has fundamentally changed, and we must capitalise on new and innovative ways to deliver health care and create accessible connected health pathways across the Calvary Care System," said Calvary National Director Information Technology and Digital Transformation, Richard Taggart.

"This requires ongoing investment in modernising assets in line with best-practice models of care that have been significantly altered due to the pandemic.

“Enhancing and upgrading existing infrastructure to support contemporary clinical practice is one way to support our growth, but we also have invested in this digitisation program to enable modern and efficient models of care,” Mr Taggart said.

Calvary Home Care Executive Advisor, Angie Robinson, said the platform will accelerate the organisation’s digitisation of home care services.

“It is important that we do our best to help people age well in their home, or simply access services that enhance an individual’s wellbeing at home," Angie said..

“The ability to quickly identify a client’s needs, and then connect them to a suitable Calvary home care service delivered by the best possible person, as well as create pathways to other supports as their needs change, is the ultimate goal.”