Blue Care, which employs more than 5,500 workers through in-home care, residential aged care, disability services and retirement living in Queensland, suffered a software outage which stopped recording hours worked just before Christmas.
In a letter to staff last month, UnitingCare Chief Executive Craig Barke said a payroll analysis by KPMG would determine whether workers had been underpaid or overpaid during the outage, and that was expected to occur by the end of April. Three pay periods were affected by the outage and Mr Barke said all hours worked were recorded.
A spokeswoman for UnitingCare Queensland, which owns Blue Care, said some staff had been underpaid.
“We will have it resolved for our hospital workers by the end of next week and our aged care staff in the next pay cycle,” she said.
The outage of Kronos Australia’s workforce management and HCM software was separate to the cyberattack on UnitingCare Queensland when it fell victim to Sodinokibi/REvi malware on ANZAC Day last year.
