In NSW, on the accepted recommendations of the Greiner Inquiry, village staff training was enshrined as a cornerstone requirement in the new (2019) Rules of Conduct. But operators are ignoring it.
Our research says just 30% of villages (and operators) have complied.
The Retirement Living Council’s Code of Conduct (the advocacy response to the Four Corners ‘Bleed Them Dry Until They Die’ program) also mandates ‘training’, and again around 30% of village operators have taken up the Code.
SA mandating training
No longer willing to wait, South Australia’s new Retirement Village Act update mandates training occur.
Victoria is talking the same language, as is WA. QLD is likely to follow.
Why are the regulators taking action? Villages are a people business and apparently many of our people are not performing to expectation when quality performance is required.
Training is important; it builds skills, it build confidence, it builds professionalism.
As the old saying says:
"Under pressure, you don't rise to the occasion, you fall to your level of training".
Good staff want training
And good staff desire this professionalism, to make their jobs easier, to do a better job supporting people (your residents) and out of personal pride and career development.
Consider this, over the past three weeks the DCM Institute has staged our VILLAGE SUMMITS in five capital cities and included awards being given to 46 DCM Institute members who have achieved 1,000 professional development points (Sydney members pictured).
Over 150 Members have achieved this 1,000 point milestone, remarkable when you consider it takes a year on average to earn 400 points.
Six have earnt over 2,000 points.
Your staff understand that training is not a one or two day course done every few years. Village management is complex and personal. They want ongoing professional development. They value the recognition they deserve for committing the hours in their own time.
And they value the comradery that group learning delivers.
Protect your staff, protect your business, and invest in professional development with the DCM Institute HERE. It’s important.
(Sydney last Thursday below).
